Frequenty Asked
Questions
What are the current cancellation conditions?
Here you can find our current cancellation conditions.
What happens if I contract Covid-19 during my stay?
Guests with a locally confirmed infection will be placed in hotel room quarantine. During the quarantine, we will continue to provide you with our VIVAMAYR Cuisine and maintain ongoing phone contact to support you throughout this time. Unfortunately, our housekeeping staff is not allowed to enter the guest room during the quarantine.
Where can I purchase travel insurance?
We recommend that all of our guests purchase travel insurance when making their booking.
Here you can access our travel insurance provider.
How are the medical programs at VIVAMAYR tailored to the guest? Are all the therapies listed on the website included in the program?
By choosing one of our medical programs, you are selecting your personal therapeutic focus. During your initial examination with our doctors and through comprehensive diagnostics, we will develop your very own therapy program. The type and number of therapies, the necessity of supplements or medications, as well as any additional lab tests, will be discussed personally with the doctor. The final billing only includes the therapies actually received during your stay (with one of our offered programs as the minimum requirement), medications, and purchased products.
Which day of the week is the most sensible for arrival?
Arrival is possible daily. We recommend arriving on Sunday.
Your initial medical examination will take place the day after your arrival if you arrive between Monday and Friday. For arrivals on Saturdays and Sundays, the examination will take place on Monday.
What are the check-in and check-out times?
Check-in: from 2:00 PM
Check-out: by 12:00 PM
Which meals are included on the arrival and departure days?
On the arrival and departure days, breakfast, lunch, and dinner are included.
I have a specific doctor or therapist request for my stay. Can you confirm this for me?
We will gladly forward your request to the medical department. If your preferred doctor or therapist is available, your request will be accommodated.
Why is a six-day stay no longer possible?
In order to achieve an effective long-term effect, a successful start is necessary. Your body needs time to adjust its metabolism, as the healing power of the VIVAMAYR treatment, with its focus on individualized therapy, begins to unfold after a stay of seven nights.